Vitabyte's highly trained technical support staff has assisted many organizations with IT Helpdesk outsourcing and can provide your company with on-demand helpdesk for hire. Our worry free remote helpdesk solution can provide the following valuable features to your company:

• 24/7 coverage
• 100% USA based, in house, certified, support staff
• Project management
• Onsite response anywhere in USA
• Support for your technology
• Per call or unlimited calls model
• Escalation to Level 3 support available
• Remote control technology
• Regular customer satisfaction surveys

Vitabyte can help you to build a custom solution that meets your budget and needs.  

Technical Support Plans

Vitabyte offers standard technical support plans for all products and solutions, and a premium technical support plan

Standard Technical Support Plan

The Standard Technical Support Plan is designed for organizations that utilize IT products and solutions for non-critical processes and applications. The Standard Technical Support Plan offers unlimited technical support via telephone, email, and the web Monday-Friday 9:00 am – 5:00 pm EST. And to further maximize your investment, this plan also includes software upgrades and updates as they become available.

Benefits

• Technical support coverage Monday-Friday 9:00 am – 5:00 pm EST
• Unlimited telephone, email, remote server connection, and web-based technical support
• Software upgrades and updates included
• Direct support from Imecom Group – no 3rd party “level-tier” support
• Fast response time – no automated phone system, no phone tag, and no minimum wait period

Premium 24×7 Technical Support Plan

The 24×7 Premium Technical Support Plan is designed for organizations that leverage IT solutions for mission-critical processes and applications with a zero downtime requirement. This 24×7 plan gives customers comprehensive 24x7x365 technical support Delivery Server implementation. To further maximize your investment, this plan also includes software upgrades and updates as they become available.

Benefits

• 24x7x365 technical support coverage – always available
• Unlimited telephone, email, remote server connection, and web-based technical support
• Software upgrades and updates included
• Direct support from Imecom Group – no 3rd party “level-tier” support
• Fast response time – no automated phone system, no phone tag, and no minimum wait period

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